Call Handler

Join a dynamic and supportive team in Hull as a Call Handler within the thriving remortgage department. This is an excellent opportunity for individuals passionate about customer service, offering comprehensive training and clear career progression pathways. In this pivotal role, you will be the initial point of contact for clients, expertly guiding them through their remortgage transactions. Responsibilities include efficiently managing caseloads, resolving a diverse range of client queries, meticulously processing required documents, and accurately updating the case management system. You will also engage in regular communication with banks and various third parties, collaborating closely with internal teams to ensure a smooth and efficient client journey. Ideal for those who thrive in a fast-paced environment and are committed to delivering outstanding support.